This Privacy Policy explains how Lingua Nest processes personal data in connection with its website, course enquiries, enrolment, and small-group language courses.
Subject to legal limits, you may ask whether we hold personal data about you, request access to it, ask for correction of inaccurate information, or object to certain processing. Where deletion or restriction is not possible, we will explain the reason.
To help us process a rights request, please provide enough information to identify the relevant records and the nature of the request. We may ask for additional details if needed to confirm identity or locate the data concerned.
We retain personal data for the period necessary to handle enquiries, manage enrolment and course administration, maintain business records, resolve disputes, and meet legal, accounting, or operational requirements. When data is no longer needed, we delete it or anonymise it where appropriate.
The current version applies from the date it is published on the website. If we make material changes, we will update the policy text and may provide an additional notice where appropriate. We encourage users to review this page from time to time.
We use personal data to respond to enquiries, assess starting level, match learners to suitable groups and timetables, confirm course terms, manage enrolment, organise lessons and guided practice, review course progress, process payments, maintain records, operate the website, and meet legal or accounting obligations.
We may share personal data with external providers that support website hosting, communications, scheduling, administration, or payment processing. These parties may process data only for the services they provide to us and are expected to handle it under appropriate confidentiality and security obligations.
We may share personal data where required to comply with law, court orders, regulatory requests, or other binding legal obligations. We may also disclose information to establish, exercise, or defend legal claims when necessary.
We may process contact details, enquiry content, level-screening information, course preferences, enrolment details, attendance records, payment-related information, and communications with us. We may also process technical data such as device and browser information, log data, and cookie-related identifiers when you use our website.
We receive data when you submit a contact form, make a booking enquiry, communicate by phone or email, visit our centre, complete level screening, enrol in a course, or participate in scheduled lessons and progress reviews. Some technical data is collected automatically through the website and related service tools.
Our website may use essential cookies to support page functions and security, preference cookies to remember settings, and limited analytics cookies to understand how the site is used. Cookie lifetimes may be session-based or persistent, depending on their purpose.
You can usually block, delete, or restrict cookies through your browser settings. Where the website presents a cookie notice or preference tool, you may use it to manage non-essential cookies. Some functions may not work properly if certain cookies are disabled.
